Filing a Complaint: Your Guide to the Sanadak Process

When Things Go Wrong

Even with the best individual health insurance plan, sometimes there is a disagreement. Maybe a claim was rejected, or the insurance company is being too slow. In 2026, you are protected by Sanadak, the official UAE insurance ombudsman. At CoverB, we act as your individual health insurance advisory firm to help you through this process.

The Sanadak Step-by-Step

If you have a problem, follow these 2026 steps:

1. Internal Complaint: You must first complain to the insurance company directly. They have 30 days to give you an answer.
2. Gather Evidence: Keep your doctor’s reports, the rejection email, and your policy document.
3. Submit to Sanadak: If you are unhappy after 30 days, go to the Sanadak website or app. Filing a complaint is free for individuals.

Why Sanadak is Great for You

In 2026, Sanadak is very fast. They usually give an initial response within 15 days. They are impartial, meaning they don’t take sides. They just look at the 2026 laws and your policy rules to see who is right.

How CoverB Helps

Most people never need Sanadak because CoverB helps solve problems early. If you have a rejected claim, call us first! As your individual health insurance advisory firm, we can often talk to the insurance company and fix the mistake without a formal complaint.

Your Voice Matters

You have rights in the UAE. Don’t be afraid to use them. For a worry-free insurance experience, buy your plan at https://coverb.ae/retail-2/individual-health-insurance/. We stand behind every policy we sell.